Managed IT
Running an IT environment as a service — service desk, backup and recovery, and how to choose a provider who will still be good in year three.
9 articles on managed it.
Retention is not backup — what Microsoft 365 does not protect
Microsoft protects the platform. Protecting your data in it is your responsibility, and the gap only becomes obvious at the worst possible moment.
Wi-Fi problems are usually density problems
Adding access points to fix a slow network usually makes it slower. What is actually wrong is almost always capacity, channel planning or backhaul.
Build or buy: the four questions that actually decide it
Custom software is usually the wrong answer and occasionally the only one. These are the questions that tell you which case you are in.
Designing a network for a site nobody visits
Remote and unattended sites break the assumptions of office network design. What matters is not throughput — it is what happens when something fails at 2am.
Changing managed service provider without an outage
Transition is the riskiest part of any managed services contract and the part nobody plans in detail. What a controlled handover actually involves.
Twelve questions to ask a managed service provider before you sign
Most MSP proposals look identical on paper. These are the questions that separate them — including the ones we would rather you did not ask us.
What you are probably paying for twice in Microsoft 365
Most organisations run third-party tools that duplicate something already included in the licence they hold. Here is where the overlap usually sits.
What a real disaster recovery test looks like
A backup job reporting success proves the job ran. It proves nothing about whether you can recover, how long it takes, or whether the data is usable.
Service desk metrics that actually mean something
First response time is the easiest metric to hit and the least useful. These are the numbers that tell you whether a service desk is any good.
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