Critical Infrastructure & Utilities
Critical infrastructure operators moved from voluntary guidance to enforceable obligation faster than most of their IT environments did.
The regulatory change is the visible part: obligations with reporting timeframes attached, and a requirement to demonstrate a risk management program rather than describe one. The operational reality underneath it moved more slowly. Field devices are the interface to operational systems, remote sites have connectivity that comes and goes, and the recovery plan has usually been tested on paper.
The exposure that gets missed is the boundary between corporate IT and operations. The handset a technician uses to authenticate, receive work and photograph an asset sits on the corporate side of the line and reaches across it. It is rarely in scope for either team.
Continuity is the other half. An incident response plan is worth what its last restore test proved, and the gap between a backup job reporting success and a restore actually completing inside the required window is where most plans fail.
What we focus on in this sector
Scope is agreed per engagement. These are the areas that consistently carry the most value here.
Field endpoints in scope
The devices technicians carry treated as part of the security boundary — managed, monitored and able to lose access automatically when they fall out of policy.
Detection that works remote
On-device threat detection that keeps working at sites with no reliable connectivity, and reports when the link returns.
Tested recovery, not tested backups
Restores performed and timed against the recovery objectives you have committed to, with the evidence retained.
Evidence for the obligation
Reporting that supports the risk management program you have to demonstrate, produced continuously rather than assembled before an audit.
Controlled site connectivity
Networks at remote and unattended sites designed for the conditions rather than inherited from an office template.
What changes once it is running properly
- Field devices inside the security boundary rather than beside it
- A recovery time you have measured instead of estimated
- Continuous evidence for the regulatory obligation
- Detection that does not depend on the site having a link
What usually applies
A few of the organisations we have delivered for
Common questions
Do you work with operational technology environments?
We work on the IT side of the boundary — the corporate endpoints, identity and connectivity that reach into operations — and we work alongside OT specialists rather than claiming that ground. The handset a technician uses is frequently the least-governed link in that chain, and it is squarely ours.
What does a real restore test involve?
Restoring actual data to a usable state, timed, and comparing that time to the recovery objective you have committed to. A backup job reporting success is not evidence of anything except that the job ran.
Can reporting be aligned to our regulatory obligations?
Yes. The reporting is built from the same operational data either way — the work is in mapping it to the obligation you carry, so it can be produced on a schedule instead of reconstructed under deadline.
Relevant to this sector
Retention is not backup — what Microsoft 365 does not protect
Microsoft protects the platform. Protecting your data in it is your responsibility, and the gap only becomes obvious at the worst possible moment.
MDM is not mobile security
Device management tells you a handset complies with your policy. It does not tell you the handset is being attacked. That gap matters.
Wi-Fi problems are usually density problems
Adding access points to fix a slow network usually makes it slower. What is actually wrong is almost always capacity, channel planning or backhaul.
The pattern travels
Health & Aged Care
Clinical and care environments where shared devices, patient data and shift work all collide.
ExploreEducation & Research
Large device fleets, seasonal peaks, and research data that is more interesting to an attacker than most people assume.
ExploreEnterprise & Commercial
Commercial organisations that want government-grade discipline without a government-sized internal team.
ExploreTalk to us about Critical Infrastructure & Utilities
Tell us what the environment looks like today. We will tell you honestly whether this is the right place to start.