State & Territory Government
State and territory agencies run the largest genuinely frontline fleets in Australian government, on budgets that move in multi-year steps rather than when the platform needs it.
Where a Commonwealth department issues devices to office-based staff, a state agency issues them to inspectors, paramedics, transport officers, child protection workers and field crews, for whom the handset is the primary system rather than an accessory to a desktop. When it fails, the work stops.
The second characteristic is legacy weight. Many jurisdictions still run on-premises endpoint management platforms that were correct when they were built and are now a standing cost in servers, certificates, connectors and maintenance windows. The move to a cloud-managed platform is usually agreed long before it happens, and stalls on the belief that every device has to be wiped. It does not.
The third is budget rhythm. Uplift has to be staged so that each stage stands on its own and the next one can be funded separately, rather than one programme that fails if any year is deferred.
What we focus on in this sector
Scope is agreed per engagement. These are the areas that consistently carry the most value here.
Migration without a wipe
Moving off EPMM and other on-premises platforms with devices migrated in place, in waves, without a factory reset and without a device-by-device visit.
Field-first device design
Configuration built for intermittent connectivity, shared and ruggedised devices, and users who cannot stop to troubleshoot.
Staged, fundable uplift
A remediation backlog broken into stages that each deliver something on their own, so a deferred year does not strand the programme.
Predictable operating cost
Per-device managed service pricing in place of unplanned project spend and emergency remediation.
Evidence for two sets of guidance
Reporting that answers jurisdictional requirements and Commonwealth guidance from the same underlying data.
What changes once it is running properly
- On-premises endpoint infrastructure decommissioned rather than re-patched
- Frontline devices that recover without a depot visit
- A funded path with each stage defensible on its own
- Operating cost that is forecastable at the start of a financial year
What usually applies
A few of the organisations we have delivered for
Common questions
Do devices have to be wiped to migrate off an on-premises platform?
No. A migration from EPMM to Neurons can be run with devices moving in place, in waves — the users keep their apps, their data and their configuration. The fear of a fleet-wide factory reset stalls more migrations than any technical constraint.
Can you work alongside our internal IT team?
Most of our state engagements are co-delivery. The usual split is that we own the endpoint platform and its operating standard while the internal team keeps the business relationships and applications, with the boundary written down rather than assumed.
How do you handle devices in areas with poor connectivity?
Policy and detection that evaluate on the device rather than at check-in, and app configurations that tolerate deferred sync. A device that is offline for a fortnight should return compliant, not unknown.
Relevant to this sector
Migrating off Ivanti EPMM without wiping a single device
The fear that stops most EPMM migrations is that every handset has to be factory reset. It does not. Here is how a low user impact migration actually runs.
What a mobile fleet actually costs, and where the money goes
The device price is the smallest line. Here is the full cost of running a managed mobile fleet, including the parts that never appear in a business case.
Intune or Ivanti? Choosing an MDM platform you will still like in three years
The honest comparison, from a partner that runs both in production for Australian government. Where each one wins, and the questions that actually decide it.
The pattern travels
Critical Infrastructure & Utilities
SOCI-regulated operators with dispersed field teams, remote sites and obligations that now have teeth.
ExploreHealth & Aged Care
Clinical and care environments where shared devices, patient data and shift work all collide.
ExploreEducation & Research
Large device fleets, seasonal peaks, and research data that is more interesting to an attacker than most people assume.
ExploreTalk to us about State & Territory Government
Tell us what the environment looks like today. We will tell you honestly whether this is the right place to start.